Contact Us

Have questions about orders, payments, returns, or anything else? We're here to help.

Fill out the form and we'll get back to you within 1–2 business days. For urgent order issues, please include your order number.

Email untappedpotentialtcg@gmail.com

Response Time 1–2 business days

Hours Monday – Friday, 9 AM – 5 PM SAST

Privacy & records requests Email us and mark it for the Information Officer
See our Privacy Notice and PAIA Manual

Use our contact form to send us a message — we reply during business hours, usually within a day.

Open the contact form

We use the details you send us only to answer your message. See our Privacy Notice.

→ Shipping/Delivery: Include your tracking number and selected delivery method (e.g., PostNet branch, PUDO locker)
→ Returns: See our Refund & Returns Policy and include photos of damaged items
→ Payment Issues: Include your order number and payment method (card via Stitch Express or EFT)