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Shipping Policy

Last Updated: 26 July 2026

Shipping Methods and Costs

We currently ship within South Africa using the following couriers/methods (availability may depend on your location and what is selected at checkout):

PostNet

  • Options: Counter-to-Counter (branch collection) and Door-to-Door (where available).
  • Cost & Delivery Time: Displayed at checkout based on your selection.

PUDO (Pickup/Drop-off)

  • Options: Locker / pickup point delivery (where available).
  • Cost & Delivery Time: Displayed at checkout based on your selection.

Courier Guy (Coming Soon)

  • We may add Courier Guy as an additional shipping option in future. If/when enabled, the available services, costs, and estimated delivery times will be shown at checkout.

Shipping costs are clearly displayed at checkout before you confirm your order.

Order Processing

Order Placement: After placing your order, you'll receive an Order Confirmation email.

Payment Methods: We accept:

  • Card payments processed via Stitch Express, and/or
  • EFT (where selected at checkout)

Payment Confirmation & Processing:

  • Card payments (Stitch Express): Orders are processed once payment is successfully confirmed through Stitch Express and reflected in our store as paid/processing. No POP is required for card payments.
  • EFT: Payments must be made using your name and order number as the reference. Orders are processed once cleared funds reflect and/or proof of payment has been verified (where applicable).

Proof of Payment (POP) — EFT only: Email your POP with your order number in the subject line.

Dispatch: Once payment is confirmed (card) or verified (EFT), your order will be packaged and dispatched subject to stock availability.

Tracking: You'll receive a Shipping Confirmation email with tracking details once your parcel has been dispatched.

Delivery Timelines

Estimated delivery timelines vary by courier/service and destination and are shown at checkout. Delivery times are estimates and not guaranteed.

Delays may occur due to courier networks, incorrect address details, peak periods, or unforeseen events (e.g., strikes, severe weather). We will assist where possible and keep you informed.

Customer Responsibilities

  • Accurate Information: Please give us the correct shipping address, contact number, and (where applicable) the correct pickup point, branch or locker. If a delivery fails because those details were wrong, we will help you re-route or resend it, and the additional courier charge for the second attempt may be for your account.
  • Collection: If your selected method requires collection (PostNet branch or PUDO locker/point), please collect within the courier's allowed timeframe. If a parcel goes uncollected and is returned to us, we will contact you to arrange redelivery or a refund. We will not dispose of your parcel or keep your money without contacting you first. Where redelivery is needed, the additional courier cost may be for your account.

Who carries the risk in transit

Your parcel remains at our risk until you accept delivery of it (section 19 of the Consumer Protection Act). If your order is lost, stolen or damaged in transit:

  • Contact us with your order number and we will trace it with the courier.
  • If it cannot be recovered, we replace it or refund you in full, including delivery.
  • You do not need to claim from the courier yourself, and you do not lose your rights against us because the courier was at fault. Any claim against the courier is ours to make.

We package all items securely for transit. We are not liable for delays or failures caused by events genuinely beyond our control (for example strikes, severe weather or civil unrest), but that does not shift the risk of loss or damage to you.

Refunds and Returns

You have three separate routes — a 7-day no-reason cooling-off right on online orders, a wrong-or-damaged-on-arrival route, and a six-month right for faulty goods or goods not as described. Photos help us resolve things faster but are not a condition of your refund. Full detail is in our Refund & Returns Policy.

Contact Us

For shipping questions or issues:

This policy is subject to change. Please check untappedpotentialtcg.co.za for the latest version.