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Shipping Policy

Last Updated: 26 July 2026

Shipping Methods and Costs

We currently ship within South Africa using the following couriers/methods (availability may depend on your location and what is selected at checkout):

PostNet

  • Options: Counter-to-Counter (branch collection) and Door-to-Door (where available).
  • Cost & Delivery Time: Displayed at checkout based on your selection.
  • Optional shipping insurance is available on PostNet orders of R1,000 or more — see Shipping insurance below.

PUDO (Pickup/Drop-off)

  • Options: Locker / pickup point delivery (where available).
  • Cost & Delivery Time: Displayed at checkout based on your selection.

Courier Guy (Coming Soon)

  • We may add Courier Guy as an additional shipping option in future. If/when enabled, the available services, costs, and estimated delivery times will be shown at checkout.

Shipping costs are clearly displayed at checkout before you confirm your order.

Order Processing

Order Placement: After placing your order, you'll receive an Order Confirmation email.

Payment Methods: We accept:

  • Card payments processed via Stitch Express, and/or
  • EFT (where selected at checkout)

Payment Confirmation & Processing:

  • Card payments (Stitch Express): Orders are processed once payment is successfully confirmed through Stitch Express and reflected in our store as paid/processing. No POP is required for card payments.
  • EFT: Payments must be made using your name and order number as the reference. Orders are processed once cleared funds reflect and/or proof of payment has been verified (where applicable).

Proof of Payment (POP) — EFT only: Email your POP to untappedpotentialtcg@gmail.com with your order number in the subject line, within 24 hours of placing your order. Orders we have not received proof of payment for within 24 hours may be cancelled and the stock returned to sale.

Dispatch: Once payment is confirmed (card) or verified (EFT), your order will be packaged and dispatched subject to stock availability.

Tracking: You'll receive a Shipping Confirmation email with tracking details once your parcel has been dispatched.

Delivery Timelines

Estimated delivery timelines vary by courier/service and destination and are shown at checkout. Delivery times are estimates and not guaranteed.

Delays may occur due to courier networks, incorrect address details, peak periods, or unforeseen events (e.g., strikes, severe weather). We will assist where possible and keep you informed.

Customer Responsibilities

  • Accurate Information: Please give us the correct shipping address, contact number, and (where applicable) the correct pickup point, branch or locker. If a delivery fails because those details were wrong, we will help you re-route or resend it, and the additional courier charge for the second attempt may be for your account.
  • Collection: If your selected method requires collection (PostNet branch or PUDO locker/point), please collect within the courier's allowed timeframe. If a parcel goes uncollected and is returned to us, we will contact you to arrange redelivery or a refund. We will not dispose of your parcel or keep your money without contacting you first. Where redelivery is needed, the additional courier cost may be for your account.

Shipping insurance

We offer optional shipping insurance at checkout on PostNet orders of R1,000 or more, counting the items only and not the delivery fee. It is a tick-box and is not selected by default. Below R1,000 the option is not offered and no insurance fee is charged.

  • The cost is 3% of your order value (items plus the delivery fee), shown as its own line before you pay. Where a discount code makes your delivery free, the delivery fee falls away and the 3% is calculated on your items alone.
  • It covers the full value of the goods in that order if they are lost, stolen or damaged in transit. Where cover applies we replace the items or refund you in full, and we deal with the courier ourselves — you do not lodge the claim.
  • We strongly recommend it, particularly on higher-value singles and sealed product.
  • The insurance fee follows the same rule as the delivery fee: refunded on a cooling-off cancellation and where the return is our fault, not refunded where you keep part of an order and return only some of it.

Damages and loss in transit

Untapped Potential TCG (Pty) Ltd is not liable for any products damaged or lost during shipping. However, if you selected our shipping insurance option at checkout, you are covered for loss or damage in transit. Without the insurance option selected, we cannot be held responsible for lost or damaged parcels once they have been handed over to the courier.

  • If your order arrives damaged, you must contact us. Email us with your order number and photographs of the damaged parcel and its contents as soon as possible, and no later than 7 days after delivery. This applies whether or not you took insurance — we cannot help with a claim we have not been told about.
  • Save all packaging materials and the damaged goods until the claim is finalised. Couriers require the original packaging as evidence and a claim may be rejected without it. Do not discard anything before you have heard back from us.
  • If you did not take insurance, the claim lies against the shipment carrier. Contact us first and we will give you the waybill and tracking references you need, but the claim itself is yours to lodge.

We package all items securely for transit. We are not liable for delays or failures caused by events genuinely beyond our control (for example strikes, severe weather or civil unrest).

Nothing here limits any right you have under the Consumer Protection Act that the law does not allow us to limit.

Refunds and Returns

You have three separate routes — a 7-day no-reason cooling-off right on online orders, a wrong-or-damaged-on-arrival route, and a six-month right for faulty goods or goods not as described. Photos help us resolve things faster but are not a condition of your refund. Full detail is in our Refund & Returns Policy.

Contact Us

For shipping questions or issues:

This policy is subject to change. Please check untappedpotentialtcg.co.za for the latest version.